Returns & Exchanges

At Cratejoy, we want you to love every box you receive; if you are not completely satisfied, our flexible return policy allows you to request a refund or exchange within 30 days of delivery. Please note that specific return eligibility may vary based on the individual seller's shop policies and the nature of the curated items.

1

Initiate Your Request

Log into your Cratejoy account, navigate to your 'Subscriptions' page, and select the order you wish to return to contact the seller directly.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all curated products, inserts, and promotional materials are included and undamaged.

3

Ship the Item

Affix the provided return shipping label or use a tracked shipping method to send the package back to the merchant's specified return address.

4

Receive Your Refund

Once the seller receives and inspects the returned box, a refund will be processed to your original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing